Coronavirus

COVID-19 – THE NATIONAL MUSEUM OF THE ROYAL NAVY HAS NOW RE-OPENED ALL OF OUR MUSEUMS

The National Museum of the Royal Navy has now re-opened all of the museums sites.

There have been no diagnosed cases of the virus on site, and there have been increased health and safety measures put in place across all the museums to ensure that safe social distancing and cleaning are in place to maintain the health and safety of our visitors and staff.

We have now introduced new booking measure in order to maintain a safe capacity on site, and therefore pre-booking your tickets and your day/time slot at each of our sites is essential. We have also introduced a ticket extension for those people with valid tickets on the day of closure. Please go to the Book Your Visit page to understand more about these new processes.

We apologise for any inconvenience caused and thank you for your cooperation and understanding.

The National Museum of the Royal Navy is a registered charity and while we have received significant donations in the past, we still rely heavily on our visitors to help continue to keep the Museum’s sites and collections maintained for the public to enjoy. A large portion of our annual income comes directly from our ticket sales, with the majority generated during April-September, making this very challenging times ahead for our business.

While we move to make as many cost savings as possible to help ease the challenges ahead of us moving forward, a large majority of daily costs do remain, as it is our responsibility to maintain and care for our historic collections. Your continued support no matter how large or small does make a difference, if you would like to continue offering your support, please visit our online donation platform.

Please sign up to our emails and check our social media channels so we can keep you up to date with what’s going on and our future reopening dates. We will continue to follow guidance from the government, the World Health Organisation and Public Health England on next steps.

If you have bought tickets for any of our sites, these do remain valid and can be deferred to later in the year. If you have specific concerns in relation to a booking for yourself or a group, contact details can be found in the FAQ’s below. If you do business with us, please bear with us as we seek to make contact with all our suppliers and update them on the position.

Thank you for your ongoing support, patience and understanding at this challenging time, We look forward to welcoming you back in due course.

 

COVID-19 Risk Assessment

We have produced a COVID-19 risk assessment document which details the measure we are taking to ensure our visitors and colleagues are safe upon re-opening. Download our COVID-19 risk assessment document.

 

Frequently Asked Questions

Can you visit The National Museum of the Royal Navy sites?

Yes - all of our sites have now re-opened. Pre-booking your tickets and visit is essential.

 

What if I want to refund my ticket?

It is with regret that our terms and conditions do outline a strict no refund policy and we ask you to accept this specific term before you submit your payment. However your tickets will remain on the system indefinitely so you will be able to visit at a later stage.

We appreciate that this is a unique situation, however the National Museum of the Royal Navy survives on the income it generates from its visitors and their kind donations and are looking to that continued support in this challenging time. Providing refunds to visitor would severely impact our ability to maintain our Collection.

 

I am looking for information about a group visit

All group bookings can be postponed and rearranged for another date.

Bookings cancelled before payment has been made will not incur a cancellation fee.

Bookings cancelled after payment has been made can be rearranged or a credit note for a future visit will be issued.

Bookings cancelled by account customers will not be charged a cancellation fee.

Please contact our dedicated groups booking team on the following email address: phd.groups@nmrn.org.uk

 

I am looking for information about a UK Schools visit

All school bookings can be postponed and rearranged for another date.

Discovery visits and workshops cancelled before payment has been made will not incur a cancellation fee.

Discovery visits and workshops cancelled after payment has been made can be rearranged or a credit note for a future visit will be issued.

Please contact our dedicated Groups booking team on the following email address: phd.learning@nmrn.org.uk

 

I am a contractor or supplier looking for information

Our Museums Teams are in the process of contacting all of our contractors and suppliers to update them on the situation. Core work and high priority project work will continue however no doubt many contracts will be affected. Please bear with us as we define what activity will go ahead and contact our suppliers. If you have any urgent query please do reach out to your contract manager.

 

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