Due to COVID sickness within our teams we are sometimes required to close our attractions and sites at short notice.

Whilst all efforts will be made to avoid closures and to contact ticket holders ahead of visits we do ask you to check our Facebook and Twitter accounts for details of closures.

We apologise for any inconvenience this may cause and thank you for your understanding.

Pre-booking is advised, and visitors must wear masks for their safety and the safety of others, unless exempt. Find The Latest COVID-19 Updates Here.



Accessibility Statement

Accessibility statement for www.nmrn.org.uk

This accessibility statement applies to www.nmrn.org.uk, www.historicdockyard.co.uk, www.hms-victory.com, www.hmswarrior.org, www.newroyalmarinesmuseum.co.uk and www.fleetairarm.com

• We know some parts of this website are not fully accessible:
• the text will not reflow in a single column when you change the size of the browser window
• you cannot modify the line height or spacing of text
• most older PDF documents are not fully accessible to screen reader software
• live video streams and videos in general do not have captions
• some of our online forms are difficult to navigate using just a keyboard
• you cannot skip to the main content when using a screen reader
• there’s a limit to how far you can magnify the map on our ‘contact us’ page
• Level A Non Text Content is not across the whole site
• Mix of fonts and text styles results in whole site not being AA standard

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
Email: enquires@nmrn.org.uk
Call: 02392 891 370
We’ll consider your request and get back to you in 5 working days.
If you cannot view the map on our ‘contact us’ page, call or email us for directions – contact details here: https://www.nmrn.org.uk/contact-us

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: enquires@nmrn.org.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.
Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.
Contact us at enquiries@nmrn.org.uk

Technical information about this website’s accessibility

NMRN Operations is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is not compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. The non-compliances and exemptions are listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

• Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).
• We plan to add text alternatives for all images by the end of October 2020.
• When we publish new content we’ll make sure our use of images meets accessibility standards.

Disproportionate burden

Navigation and accessing information

• There’s no way to skip the repeated content in the page header (for example, a ‘skip to main content’ option)
• It’s not always possible to change the device orientation from horizontal to vertical without making it more difficult to view the content.
• It’s not possible for users to change text size without some of the content overlapping.
• It is not easy to access the website content if on mobile or tablet devices

Interactive tools and transactions

• Some of our interactive forms are difficult to navigate using a keyboard. For example, because some form controls are missing a ‘label’ tag.
• Our forms are hard coded into our website and are currently unable to be amended
We’ve assessed the cost of fixing the issues with navigation and accessing information, and with interactive tools and transactions. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We anticipate a new website to be delivered within the next 6-9 months, however where possible will make amendments. We will make another assessment when funding and scope of the project and supplier contract has been approved, likely to be in November 2020.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

• Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, or be used as learning resources, and forms published as Word documents. By October 2020, we plan to either fix these or replace them with accessible HTML pages.
• Any new PDFs or Word documents we publish from the end of October 2020 will meet accessibility standards.

Live video

• We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

What we’re doing to improve accessibility

Preparation of this accessibility statement

This statement was prepared on 10 November 2020. It was last reviewed on 10 November 2020.

The website was last audited on 10 November 2020. The test was carried out by accessiBe

Download the full accessibility report.


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