The National Museum of the Royal Navy museums and attractions are now open - please check museum pages for opening times.

Pre-booking is essential and we encourage visitors to wear masks for their safety and the safety of others.

HMS Caroline remains temporarily closed. Find The Latest COVID-19 Updates Here.
 

 

ACCESSIBILITY AT FLEET AIR ARM MUSEUM

Accessibility is important to us. We are continually striving to improve our overall position to provide as much access as we can to all who visit our site. The information below will hopefully aid the planning process for your visit to our site. However, for any questions regarding access in advance of your visit, please contact us by telephone on 01935 840565 or email fleetairarm.enquiries@nmrn.org.uk.

Staff and volunteers generally have little specialist knowledge around anything other than basic additional needs but we are always happy to discuss additional access requirements or personal support for our visitors.

 

Accessible Parking

The Museum has a large car park (230 spaces) which is situated to the left immediately upon entering the site, 15 spaces are allocated to disabled visitors. The Museum entrance is situated immediately to the left as you arrive at the site, adjacent to the Car Park

All Parking onsite is FREE and no advance booking is required. The Museum Ground Floor entrance is approx. 50m from the Car Park.

 

Entrance

The Fleet Air Arm Museum welcomes all visitors. However, the site is a working Naval Air Station and certain areas may present difficulties to visitors who use wheelchairs, with a restricted mobility or who are visually impaired. Access to the Museum is either via a large staircase (situated around 40 metres from the car park) or via a pedestrian gate on the ground floor.

 

Admission

Registered disabled visitors to the Museum should purchase an appropriate ticket according to their age. They are eligible to bring along a carer for free if required. A complimentary day ticket can be allocated to the carer on request at our Ticket Desk on arrival and is included with the online ticket purchase.

 

Physical Access

Approx 95% of the Museum is fully accessible by those in wheelchairs and the Museum has a number of wheelchairs freely available for the use of visitors. To book a wheelchair in advance please contact us by telephone on 01935 840565 or email fleetairarm.enquiries@nmrn.org.uk. There are lifts giving access to most first floor exhibits.

The areas of restricted access are inside the fuselage of Concorde, Upper WRN’s gallery, Operation Skua, the ‘Brush with War' art gallery and the Merlin Exhibition. (It is with regret there is no lift access to these area’s).

Hearing "induction loops" are installed at the Ticket Desk, Information Office and on audio information points in Halls One and Four.

 

Toilets

The Museum has easily access toilets and baby changing facilities. These facilities are located in the Museum Café (adjacent to the Car Park and closest upon arrival), Halls One, Two and Four.

 

Other Information

For those with visual impairment, we are happy to arrange a guide for you to assist you with your visit.

Assistance dogs are of course welcome.

The Museum's Visitor Experience team are pleased to welcome those with learning difficulties and individual practical sessions can be arranged along with guided tours as appropriate.

Please contact us on advance by telephone on 01935 840565 or email fleetairarm.enquiries@nmrn.org.uk to arrange any additional access requirements.

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