Coronavirus

COVID-19 – Information for guests visiting The National Museum of the Royal Navy

We know that this is a difficult and confusing time in relation to the variety of information concerning COVID-19.

We wanted to update you on the steps The National Museum of the Royal Navy is taking to help minimise the spread of COVID-19.

We are continuing to follow and monitor official guidance from the UK Government and Public Health England carefully. It is of vital importance for us to ensure that any and all procedures are in place to support the health and well-being of our customers, volunteers and staff members.

To help combat the spread of COVID-19, we have been putting precautionary safety measures in place, including:
• Educating our staff on prevention
• Emphasising frequent and proper hand washing
• Providing hand sanitiser
• Working with government and health authorities

In line with current government guidance, we are still welcoming people to all of our sites. We will continue to keep in touch with you and follow official guidance from the UK Government and Public Health England carefully.

We have pulled together answers to some of your most frequent questions below with details of how to contact the team for more information.
We hope to welcome you to our sites soon.

Frequently Asked Questions

Can you still visit The National Museum of the Royal Navy sites?

Yes!
The safety and wellbeing of our guests and staff is our priority and we will take all necessary precautions to ensure their continued welfare. As with many businesses, we are actively monitoring the situation with regards the outbreak of COVID-19 coronavirus. We are in regular contact with key industry bodies and are abiding by the advice given by Public Health England.  Whilst the advice from the health and government authorities has not changed, so our business is operating as normal and standard terms and conditions on bookings continue to apply.

What if I feel unwell?

If you are planning on visiting any of The National Museum of the Royal Navy sites – Portsmouth Historic Dockyard, Gosport, Yeovilton, Hartlepool or Belfast – from an area that has been directly affected by the coronavirus AND if you are showing symptoms similar to those associated with the virus (for example:  fever, persistent cough, breathlessness), we please politely ask that do not visit and instead contact immediately your local health authority or doctor for further advice and instruction.

For further information, please refer and adhere to the advice given by your local health authority https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

What are we doing to prevent infection?

During your visit, we wish to reassure you that we are taking all possible steps to minimise the risk of contagion, including the implementation of enhanced cleaning regimes throughout all of our museums and attractions. We have placed additional hand sanitisers in convenient locations for guests, and we politely ask that you use them regularly.

Rest assured, we will continue to act quickly should we be required to do so and will take all necessary precautions to protect the welfare of our guests and staff.

We ask all our guests to join us in observing high standards of personal hygiene to help prevent the spread of the virus, including:

• Covering your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
• Putting used tissues in the bin immediately
• Washing your hands with soap and hot water regularly, and using hand sanitiser gel
• Trying to avoid close contact with people who are unwell
• Avoiding touching your eyes, nose or mouth if your hands are not clean.

If you do feel unwell during your visit, please contact a member of staff immediately – maintaining a safe distance of two metres where possible.
Thank you for your cooperation and understanding.

What if I want to postpone my visit?

If you have booked online you can postpone your visit to a more convenient time, your ticket is open ended and the year will trigger when you make the first visit with us. If you have purchased a Portsmouth Pass with us, you have 6 months to redeem this.  We are unable to extend already redeemed tickets as your year has begun.

If you have purchased your ticket via a third party that has a redeem by date, this must be redeemed by the date specified on the voucher in order to obtain your tickets. If you are unable to visit before the expiry as you are unwell, please contact our enquiries team at enquiries@nmrn.org.uk

If you have purchased your ticket via a third party that has a specified visit date, please contact the ticket partner directly to discuss the options.

What if I want to refund my ticket?

It is with regret we operate a strict no refund policy and we ask you to accept this specific term before you submit your payment. Your tickets will remain on the system indefinitely so you will be able to visit at a later stage.

Groups

All group bookings can be postponed and rearranged for another date.
Bookings cancelled before payment has been made will not incur a cancellation fee
Bookings cancelled after payment has been made can be rearranged or a credit note for a future visit will be issued.
Bookings cancelled by account customers will not be charged a cancellation fee.
Please contact our dedicated groups booking team on the following email address: phd.groups@nmrn.org.uk

UK schools

All school bookings can be postponed and rearranged for another date.
Discovery visits & workshops cancelled before payment has been made will not incur a cancellation fee.
Discovery visits & workshops cancelled after payment has been made can be rearranged or a credit note for a future visit will be issued.

Please contact our dedicated Groups booking team on the following email address: phd.learning@nmrn.org.uk

HMS Hermes returning from the Falklands