Duty Manager

Duty Manager – Fleet Air Arm Museum, Yeovilton
Salary:  £20,000 (16,000 pro rata) per annum – 30 hours per week - Permanent

(A flexible approach to work is needed as this post works on a 7-day rota which will include regularly working weekends).
This is an exciting opportunity for an individual who is looking for a management role to deliver a first class visitor experience at our unique Yeovilton attraction.

Reporting to the General Manager, this varied role is pivotal in creating the NMRN’s vision to become the world’s most inspiring Naval Museum.

Key Responsibilities

• Ensure all visitors are delighted and connect with our compelling stories across our Yeovilton site.

• Provide expertise that enhances the visitor experience and contributes to our desire to be the world’s most respected Naval Museum, underpinned by a spirit of enterprise and adventure.   

• Leading and empowering the team of staff and volunteers to be a positive role model helping those around them adapt to a changing world and innovative ways of working.

• Working with Advocates and supervisors to support the development of staff and volunteers and encouraging creativity for visitor engagement opportunities.

• Helping to deliver our targeted income and seeking to maximise revenue opportunities across the site.

•  Lead and motivate site based teams to support these exciting adventures and opportunities.

Key Opportunities

• Work closely with the General Manager and other Duty Managers and the Visitor Engagement Team with the ability to make a real difference to the visitor experience.

• Contribute towards achieving KPIs to build business resilience.

• Lead and develop a visitor focused staff and volunteer team.

• Get involved in project work.


Knowledge/Experience

Applicants must be able to demonstrate a desire to lead a team in a fast paced customer focused environment with a good understanding of both customer service, customer care principles, thinking commercially and a willingness to help colleagues and learn more. 


For further details, or an informal discussion regarding the role, please contact the General Manager on 01935 842622 or marc.farrance@NMRN.org.uk 

Applicants are asked to submit a CV and a statement indicating how their knowledge and experience match those specified.   Applications should be forwarded to the HR Team at recruitment@NMRN.org.uk and are required by 4pm on Fri 29th of March.  The selection process will be held w/c 8th April at the Museum, Yeovilton, Somerset.

HMS Hermes returning from the Falklands