The National Museum of the Royal Navy museums and attractions are now open - please check museum pages for opening times.

Pre-booking is essential and we encourage visitors to wear masks for their safety and the safety of others.

HMS Caroline remains temporarily closed. Find The Latest COVID-19 Updates Here.
 

 

Operations Manager

Operations Mamager

Salary (Grade 5):  £27,530 - £30,350 per annum (dependent upon experience)

Hours: 37.5 hours per week (will involve some weekend working)

Location: Work across National Museum of the Royal Navy in Portsmouth Historic Dockyard (PHD); Submarine Museum and Explosion in Gosport


This is an exciting opportunity for an individual who is currently employed within a management role to support the General Manager to deliver an outstanding visitor experience and to contribute towards achieving key performance indicators to build future business resilience.

You will lead and motivate the team of Visitor Experience Managers to provide an extraordinary day out that will delight and inspire our visitors.  Inspiring and taking responsibility for achieving commercial targets relating to Guidebook sales, gift aid conversion, upselling tickets, and our retail outlets.

Safety of our sites is of upmost importance, and you will be responsible for undertaking health and safety walk arounds on our historic ships, as well as making sure our sites and attractions are safe and welcoming for our visitors and staff.

The Operations Manager will deputise for the General Manager in their absence and liaise and work with our PHD Business Partners to ensure the smooth operation of the site.

Key Opportunities

• The ability to make a difference to the visitor experience within a unique heritage environment.

• Contribute to projects such as site developments (refurbishments, new ways of working, policy development, etc.)

• Be a key influence in delivering commercial targets and finding fun ways to motivate teams to achieve these. 

Knowledge/Experience

• Previous experience of managing teams, including 1:1’s, appraisals, performance management, development plans and motivating individuals to fulfill their potential; and rota management.

• An ability to prioritise tasks, effectively delegate and communicate (both verbal and written) is essential.

• The applicant must be able to demonstrate a passion for commercial awareness and excellent customer care in a fast-paced multi-site environment as well as being a team player. 

 

To view Role Profile, click here

 

We Provide

• The opportunity to be part of a friendly and diverse workplace within a unique heritage environment.
• Group pension plan with Royal London (6% employer contributions, 2% employee contributions and death in service benefit).
• Free onsite parking.
• 23 days annual leave (plus bank holidays), increasing to 25 days after 5 years’ service (potential for this to increase from August 2021 as work is currently being undertaken to review annual leave allowance).
• Flexible working.
• Employee Assistance Programme.
• Digital mental wellbeing resource for you and a ‘plus one’.
• Free admission to other museums and attractions within the reciprocal agreement.
• Discounts at our shops and cafes.
• Free and discounted tickets for family and friends.


For further details, or an informal discussion regarding the role, please contact Molly Wilson team on 023 9272 8061 or molly.wilson@nmrn.org.uk

Applicants are asked to submit a CV and a statement indicating how their knowledge and experience match those specified. Applications should be forwarded to the HR Team at recruitment@NMRN.org.uk and are required by midnight Monday 30 August 2021. 

We will be conducting the interviews in Portsmouth on Thursday 9 September 2021.  Due to the Coronavirus pandemic, we would like to assure you that appropriate safety measures are in place, and these are reviewed on a regular basis as the safety of our staff and visitors is of utmost importance to us.

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