Lead Volunteer Coordinator

Lead Volunteer Coordinator
Salary (Grade 5):  £25,700 
Hours: 37.5 hours per week - permanent
Location: Ability to adopt hybrid working (this can be a combination of working from home and 1-2 days per week at our Portsmouth site).


The National Museum’s vision is to be the world’s most inspiring Naval Museum: inspiring learning, enjoyment, and engagement with the story of the Royal Navy and its impact in shaping the modern world.

Nearly 40% of adults in the UK undertake voluntary work each year, we want them to get involved with our exciting volunteering opportunities at the NMRN. We offer volunteers the chance to go behind the scenes and explore our fascinating collections (which include the oldest Christmas pudding in the world, iconic ships, such as HMS Victory and HMS Warrior), to bring these collections to life for the public through guided tours and storytelling and to undertake primary research and make new discoveries. Our volunteers help us ensure our story is impactful and resonant and in turn the work has an impact on our volunteers, giving them a chance to share their knowledge, to gain new skills, to meet other like-minded individuals. 

We are looking for a talented and resourceful Lead Volunteer Coordinator who can help extend and develop our volunteering programming, by supporting our staff and volunteers in their work, by increasing the diversity of the opportunities we offer and the volunteers we attract.

Last year, our volunteers were regional winners of the Marsh Award for volunteering and so we want to develop this track record of success. Our ideal candidate will be able to amplify all the fantastic aspects of volunteering at NMRN to ensure that our opportunities can successfully compete with all the other calls on people’s time.

Key Opportunities

• Leading on the implementation of our New Volunteering Strategy to grow our volunteer team and increase the diversity of our volunteer cohort. You will work with teams across the museum to develop our systems and processes to achieve this aim, influencing colleagues and being the professional lead for this work, including the systematic capture and analysis of volunteer data.

• Coordinating volunteer programmes in Portsmouth and Gosport through working with volunteer supervisors to ensure that volunteers are inducted and supported and that staff have the right skills to do this important work.

• Grow the recognition of our volunteer programmes and our volunteers themselves. You will work with our Volunteer Coordinator to develop a reward and recognition programme for our volunteers and grow the awareness of our programmes in the sector and beyond.

Knowledge/Experience

We are looking for a person who enjoys working with people and can nurture and grow our enthusiastic and loyal volunteer team, but also someone who has a clear eye for detail and is comfortable working with data and databases. An ability to influence is a must and you will be a team player. This is an exciting opportunity to make a difference and grow the benefits that volunteering for a national museum can bring. 


• You will be up to date in your thinking around volunteering in charities (a knowledge of volunteering in museums is an advantage) with a sound understanding of volunteer motivations.
• You understand the importance of inclusion and diversity and how to promote this through volunteering.
• You will have experience of working with database systems and understand GDPR regulations around personal data.
• You know how to motivate and influence colleagues.
• You have significant experience of working with volunteers and staff working with volunteers.

To view role profile, please click here

We provide

• The opportunity to be part of a friendly and diverse workplace within a unique heritage environment.
• Group pension plan with Royal London (6% employer contributions, 2% employee contributions and death in service benefit).
•  25 days’ annual leave (plus bank holidays), increasing to 30 days’ annual leave (plus bank holidays) after 5 years’ service.
• Occupational sick pay.
• Flexible working.
• Employee Assistance Programme.
• Digital mental wellbeing resource for you and a ‘plus one’.
• Free admission to other national museums and attractions within the reciprocal agreement.
• Discounts at our shops and cafes.
• Free and discounted tickets for family and friends.


For further details, or an informal discussion regarding the role, please contact Fiona Harvey, Public Programming Manager: fiona.harvey@nmrn.org.uk

Applicants are asked to submit a CV and a statement indicating how their knowledge and experience match those specified. Applications should be forwarded to the HR Team at recruitment@NMRN.org.uk and are required by midnight Sunday 27 March 2022.

The selectin process is expected to be held on Thursday 7 April 2022 either onsite in Portsmouth or virtually using video facilities on Microsoft Teams.

The Coronavirus pandemic has highlighted our responsibility to ensure appropriate safety measures are in place, and we would like to assure you that these are reviewed on a regular basis as the safety of our staff and visitors is of utmost importance to us.

If you require reasonable adjustments to be made to the application process because of a disability, please contact the HR team on recruitment@nmrn.org.uk for support.

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